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AGENCY POLICIES

THE FOLLOWING POLICIES OF THE AGENCY MUST BE ADHERED TO AT ALL TIMES TO PARTICIPATE IN SERVICES. POLICIES CAN CHANGE AT ANY TIME.  ALL CHANGES TO POLICIES WILL BE PROVIDED IN WRITING.

• All patients must provide accurate and up to date information regarding current and past illnesses, symptoms, diagnoses and treatment, medications and hospitalizations, and legal issues.
• All patients must provide current and accurate information regarding address, contact number and insurance information.
• All patients must provide an emergency contact to keep in the chart.
• All patients must participate in their treatment and provide feedback on treatment goals and changes in their condition.
• All patients are required to be compliant with all treatment recommendations, including scheduled appointments and medication orders. If a patient is not compliant with treatment recommendations, a Clinical Treatment Assessment will be scheduled to determine what is hindering treatment compliance.  The policies will be reviewed with the patient and a plan will be developed to determine appropriate clinical plan.
• All patients must make payments at time of services and comply with all financial agreements. The agency does not take responsibility for insurance agreements and payments that insurance companies do not cover.  Patients must communicate directly with insurance companies regarding insurance issues or disputes.
• All patients are required to keep track of scheduled appointments and attend scheduled appointments on time. Appointment reminders are provided as a courtesy and do not constitute a reason to miss an appointment.
• All patients are required to provide 24 hour notice to cancel or reschedule an appointment. In the case of an emergency, documentation is required.  If an appointment is missed without proper notification and no documentation is available, the time slot will be filled.
• If appointments are missed, a clinical decision will be made as to treatment recommendations based on symptoms, medications and clinical presentation and current treatment modalities.
• The agency has a no violence policy; weapons and threats, either physical or verbal, are not allowed in any of the PCC facilities. If this policy were to be violated at any time, law enforcement will be notified to ensure safety.
• Patients must not be under the influence of alcohol or drugs while on the premises of any PCC facility. Patients are not to possess alcohol or drugs while on the premises of any PCC facility.
• All PCC facilities maintain a no smoking and vaping policy. Smoking and vaping is prohibited in any PCC location and only in designated areas exterior to the buildings and away from any entrances.
• Children under the age of 18 are not to be left alone in any areas of any PCC facility at any time. Parents and/or Guardians are responsible for minor children while at any PCC facility.  If a minor child under the age of 18 is receiving services from PCC, a parent or legal guardian must remain in the facility.
• If a joint custody agreement is on file with the court system for a minor child, both legal guardians must provide written consent for the minor child to receive treatment. If a custody agreement is on file with the court system, however one parent cannot be contacted to provide consent, effort will be made to contact that parent via last known address and/or contact number.  If no response is made by parent, consent is only required by the guardian available to provide consent.

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